Patient Accounts Representative

H2 Health • Jacksonville, FL

25d

About The Position

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care. Your Role: As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

Requirements

• High school diploma or equivalent; coursework in healthcare billing or finance preferred
• At least 1 year of experience in medical billing, collections, or patient accounts
• Strong understanding of insurance claims, EOBs, and reimbursement procedures
• Familiarity with EMR/EHR systems and office software
• Excellent communication, organization, and problem-solving skills
• Ability to handle sensitive financial and medical information with discretion

Nice To Haves

• coursework in healthcare billing or finance preferred

Responsibilities

• Review and process claims for accuracy and completeness before submission
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials
• Communicate with patients regarding their accounts, balances, and insurance benefits
• Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
• Maintain patient account records with integrity, confidentiality, and attention to detail

Benefits

• Competitive hourly pay
• Full benefits: medical, dental, vision, and 401(k) with match
• PTO, paid holidays, and company-paid life insurance
• Growth opportunities in healthcare administration and operations
• Work-life balance with flexible scheduling options
• Supportive, clinician-led team culture
• Additional perks: parental leave, employee rewards, discounts, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees