Patient Accounts Representative

Sanford Health•Sioux Falls, SD

11d•$16 - $26

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $16.00 - $25.50 Union Position: No Department Details Summary A Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford. Resolves concerns with Customers, insurance companies and third-party agencies. Job Description Providing optimal Customer service is the heartbeat of Sanford Patient Accounts. Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health. Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review. Responsible to collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients. Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology. Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account. The workday consists of 90-95% of an employee's time on the telephone, live chat, and MyChart messaging. Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts. Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts. Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills. Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system. Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials and to multi-task. Familiarity with Data Processing capabilities and procedures is necessary. Must maintain HIPAA compliance.

Requirements

Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Familiarity with Data Processing capabilities and procedures is necessary.

Nice To Haves

High school diploma or equivalent preferred.
Two years call center and or customer service preferred.

Responsibilities

Providing exceptional service to the Customers of Sanford.
Resolves concerns with Customers, insurance companies and third-party agencies.
Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health.
Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review.
Collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients.
Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology.
Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account.
Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts.
Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts.
Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills.
Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system.
Ability to use appropriate reference materials and to multi-task.
Must maintain HIPAA compliance.