Patient Accounts Representative

nimble•Chesterfield, MO

9h•Hybrid

About The Position

Why work at nimble? This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition, with a laser focus on building a positive culture. Who we are! nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. What you’ll be doing!

Requirements

High School Diploma or equivalent
Reliable transportation
Exceptional customer service skill set
Mandatory compliance with strict patient confidentiality policies
Detail oriented
Basic computer knowledge, with Excel experience
Strong organizational & time management skills
Good written and oral communication skills

Responsibilities

Handle all incoming calls in a manner that adheres to HIPAA privacy regulations
When returning or placing outbound calls, the same HIPAA privacy regulations must be followed
Log in and out of multiple systems (including practice management systems) to research and answer patients’ questions, accurately and with detail
Obtain patient payment information over the phone, process the payment, and appropriately note the account
Escalate issues effectively to a supervisor or management for assistance
Responsible for ensuring all client-specific protocols are followed during the patient billing cycles
Provide an accurate and thorough analysis of aging, as requested
Review statements to ensure that the information and balance are accurate
Respond to requests professionally and promptly, and follow up with outstanding requests in a similar manner