Patient Accounting Supervisor

The Ohio State University • City of Niagara Falls, NY

6d • Onsite

About The Position

The supervisor is responsible for overseeing Patient Financial Services Specialist staff, whose duties consist of either account receivable billing/recovery from third party payment sources or patient customer service call center operations. Supervisor manages department workflow, monitors the amount and quality of work being performed, and distributes work accordingly. Prioritizes and schedules daily work and provides leadership in department operations. Ensures team members receive appropriate training, communicates procedural and regulatory changes, performs financial analysis of accounts to ensure goals and priorities are being met, supports management as required, and documents employee performance and progress. Responsible for addressing and resolving escalated issues with third parties and patients in a timely and customer focused manner. Position located at Ackerman Road Administrative Offices.

Requirements

• Associate Degree or 3 to 5 years experience in a hospital customer service environment or related experience.

Responsibilities

• Overseeing Patient Financial Services Specialist staff
• Managing department workflow
• Monitoring the amount and quality of work being performed
• Distributing work accordingly
• Prioritizing and scheduling daily work
• Providing leadership in department operations
• Ensuring team members receive appropriate training
• Communicating procedural and regulatory changes
• Performing financial analysis of accounts to ensure goals and priorities are being met
• Supporting management as required
• Documenting employee performance and progress
• Addressing and resolving escalated issues with third parties and patients

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees