Patient Account Specialist

Diagnostic Imaging Centers of Texas•Houston, TX

1d•Onsite

About The Position

Diagnostic Imaging Centers of Texas (DICOT) and our family of affiliated brands — including Prime Diagnostic Imaging, Memorial MRI & Diagnostic, Desert Imaging, Foundation Physicians Group, and SignatureRx — are seeking a reliable and professional Scheduling Specialist who is passionate about helping patients and coordinating care with integrity and excellence. Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans. Diagnostic Imaging Centers of Texas (DICOT) is a growing network of outpatient imaging centers committed to delivering exceptional diagnostic services to patients and their referring providers across Texas. As a unified family of brands — including Memorial MRI & Diagnostic, Prime Diagnostic Imaging, Desert Imaging, Foundation Physicians Group, and SignatureRx — we are proud to serve communities throughout Houston, Dallas/Fort Worth, El Paso, Corpus Christi, Beaumont, and surrounding communities. With a strong focus on advanced imaging, patient-centered care, and timely report turnaround, our clinical and business teams work together to support physicians and healthcare partners in every way possible. Operating across 23 locations and expanding, each DICOT site is equipped with state-of-the-art technology and staffed by experienced professionals dedicated to ensuring patients receive the highest quality care in a comfortable and efficient setting.

Requirements

Dependable, professional candidates with excellent customer service and verbal communication skills.
Superior communication abilities.
Strong customer service and patient interaction skills.
Reliability, including punctuality and dependability.
Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.
Some experience with Microsoft Office (Outlook, Word, Excel).

Nice To Haves

Prior patient interaction experience is highly preferred.

Responsibilities

Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.
Coordinate communication between attorneys, medical support teams, and patients.
Provide patients with the highest standard of customer service.
Foster cooperative working relationships with all stakeholders.
Address client questions and concerns promptly, providing exceptional customer service.
Communicate with patients through phone calls, emails, and other channels.