Patient Account Specialist (Bilingual)

SPOONER•Scottsdale, AZ

6d•$20 - $22•Onsite

About The Position

Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry? At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you. Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care musculoskeletal experts. Spooner continues to grow in the greater-Phoenix area and has recently entered the Dallas-Fort Worth market. If you are interested in joining us on our journey of growth, collaboration, and disruption, you won’t be disappointed! This is not your common workplace. Fun and excellence go hand in hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to our culture-first environment is evident in everything we do, and we are always looking for team members to strengthen and cultivate it! We promise to help you achieve excellence. We will help you in developing the skills required to succeed. We will help you accelerate your career.

Requirements

Minimum associate’s degree.
Minimum of 2-3 years’ experience working in a medical field with medical insurance.
Excellent communication skills with emphasis on customer service.

Responsibilities

Processes patient statements (outbound) according to the appropriate schedule, including final notices.
Answer inbound calls from patients in order of when they are received, managing the patient statement line, and corresponding voicemails.
Create and maintain necessary reports that facilitate the workflow and report results.
Route calls to Full Cycle Billers, Schedulers, and Verifiers as needed to assist the patient in fulfilling their needs.
Review, analyze, interpret, explain, communicate, balance, and correct patient accounts to identify and resolve billing and processing problems in a timely manner.
Process patient payments, and post payments to the patient accounts.