Bilingual Patient Account Representative (Spanish)

Medical AR Management Services • Houston, TX

4d

About The Position

The Patient Account Representative is responsible for handling the majority of inbound calls from patients , obtaining and verifying patient information, and determining eligibility - all while delivering excellent customer service and adhering to HIPAA and company policies.

Requirements

• Bilingual (English/Spanish) - Required
• 2+ years of experience in a call center environment
• High School Diploma or equivalent
• Strong attention to detail and ability to prioritize multiple responsibilities
• Exceptional professionalism, communication, and customer service skills
• Proficiency in phone communication, active listening, data entry, and customer focus
• Basic computer skills (Windows, MS Word, MS Excel, Internet)
• Comfortable learning new software and using online resources
• Commitment to superior customer service and teamwork
• Excellent attendance record

Responsibilities

• Professionally represent clients as their billing office
• Promptly answer incoming calls and minimize hold times
• Obtain and verify patient information through phone interviews
• Determine eligibility by comparing patient data against requirements
• Clearly explain procedures, answer questions, and provide accurate information
• Assist patients with general inquiries, requests, and concerns
• Route calls to the correct department or individual as needed
• Identify situations requiring escalation and involve appropriate parties
• Take and deliver detailed, accurate messages promptly
• Manage multiple calls and tasks simultaneously
• Maintain a professional, empathetic, and calm demeanor with all callers
• De-escalate calls from upset or irate patients to resolve issues
• Work and resolve bad address and assigned reports
• Assist with report responses in a professional manner
• Complete assigned tasks competently and on time
• Comply with all state/federal regulations, HIPAA, and PHI guidelines
• Perform additional duties as assigned to support business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED