Bilingual Patient Accounts Representative (English & Spanish)

PF Concepts•Paterson, NJ

11d•$18•Onsite

About The Position

We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization.

Requirements

Bilingual – writing, reading and speaking in Spanish (required)
High school diploma or GED, minimum requirement
Strong communication, including writing, speaking and active listening
Great customer service skills, including interpersonal conversation, patience and empathy
Good problem-solving and critical thinking skills
Ability to multi-task and work in a hospital environment
Organization, time management and prioritization abilities
Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful
Attention to detail and excellent quality
Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus
The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds.
Must travel for onsite training and attend client meetings as needed.
Ability to commute/relocate: Paterson, NJ 07503: Reliably commute or planning to relocate before starting work (Required)

Responsibilities

Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.
Ensure to follow up company’s, departmental and hospital policies and procedures to maintain compliance.
Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
Assist patients in completing applications for state/county or government programs.
Maintains statistical and other data related to financial determinations.
Follows up with patients or family member after discharge to start the completion application in a timely manner.
Submits completed applications in a timely manner for approval.
Create detailed notes in the host or hospital system to reflect all actions performed on a patient’s account (for example: scheduling, payments, etc.).
Initiate online PE’s (Presumptive Eligibility) for patient’s eligibility for Medicaid/NJ Family Care.
Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.
Assist in special projects as requested by Management team.
Ensures that routine and priority tasks are completed within established departmental time frames.
Attends and actively participates in department meetings, trainings, and cross-training programs.
Perform other duties as assigned by management team.