Patient Account Resolution Rep - Client Services

Community Health Network • Indianapolis, IN

19h • Hybrid

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow up. This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally.

Requirements

• Ability to collaborate effectively within a team environment
• Excellent communication skills
• Exhibit dependability and reliability
• Maintain a focused approach and a positive attitude towards problem-solving
• High school diploma or GED equivalent
• Two (2) or more years of experience in revenue cycle healthcare
• Working knowledge of Revenue Cycle processes
• Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word
• Ability to research, troubleshoot, and de-escalate patient billing concerns
• Working math aptitude and critical thinking skills
• Ability to perform in a fast-paced environment
• Maintains patient confidentiality and documentation appropriately for easy follow-up

Nice To Haves

• Healthcare, insurance, medical billing and/or reimbursement experience preferred
• Previous experience with Epic EMR strongly preferred

Responsibilities

• Answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution
• Attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction
• Maintaining patient confidentiality and documentation appropriately for easy follow up
• Maintaining positive, honest and productive relationships both internally and externally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED