Patient Account Representative - Self-Pay - Healthcare
About The Position
The Patient Account Representative - Self-Pay - Healthcare is an extension of a client's business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned Please note that this job posting is for generating a pipeline of potential candidates for future demand. Bilingual Spanish Required This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight hour shift between the hours of 7:00 AM CT - 5:00 PM CT. Position is onsite in the Guidehouse San Antonio, TX office. The qualified individual will be receiving incoming calls and making outbound calls and soft collections. Inbound calling emphasis Account Review EOB knowledge Assist patients with policy statuses and insurance verifications Customer Service Account Updates Strong Verbal / Written Communication Skills Complete all business-related requests and correspondence from patients. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments.
Requirements
- High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
- Bilingual Spanish Required
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service.
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
- Strong Verbal / Written Communication Skills
Nice To Haves
- PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
- 1+ year experience working in a Healthcare or Customer Service setting.
- Ability to initiate and follow through on projects and work independently with minimal supervision.
Responsibilities
- taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts
- Inbound calling emphasis
- Account Review
- EOB knowledge
- Assist patients with policy statuses and insurance verifications
- Customer Service
- Account Updates
- Complete all business-related requests and correspondence from patients.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas of improvement.
- Research and respond to all patient inquiries received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
