Patient Account Collections Specialist

HCA Healthcare•Idaho Falls, ID

2d•$15 - $23•Remote

About The Position

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Requirements

Previous Call Center experience preferred.
Minimum one-year related experience preferred, preferably in healthcare.
Experience with collections in healthcare revenue space is preferred.
This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Uploa d. Wifi is not permitted .
Ability to work uninterrupted for shift (not including breaks/lunch)

Nice To Haves

B ILINGUAL is not required , but a plus

Responsibilities

Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
Identify problem accounts and escalate as appropriate .
Update the patient account record to identify actions taken on the account.
Work with patients and guarantors to secure payment on outstanding account balances.
Maintain minimum production standards.
Achieve passing quality review scores per unit requirements.
Produce acceptable unit collection volumes.
Work within company attendance guidelines.
Provide excellent customer service.
Work with other team members and management in a professional manner.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.