Patient Access Trainer, Full-time

Adventist Health•Sonora, CA

15h

About The Position

Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of award-winning services located throughout Tuolumne and Calaveras counties and the surrounding areas. Sonora is known for its friendly hometown charm, vast outdoor experiences and lively downtown. The allure of Sonora's close-knit community is complimented by its proximity to Yosemite National Park, as well as just a quick drive to Lake Tahoe. Job Summary: Delivers training and develops and monitors success measures. Educates staff regarding system changes, attends and conducts staff meetings, assists in the evaluation of staff job performance, provides support to staff and makes changes to processes when requested. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Requirements

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Five years' relevant experience: Preferred

Responsibilities

Completes training of new and existing staff on admitting policies, process changes and software updates.
Coordinates and instructs any additional training that is needed for staff.
Determines initial competency of new staff and gives supervisor feedback.
Provides effective facilitation and training curriculum.
Develops course materials, audiovisual materials, exercises and tests.
Prepares course feedback and evaluation tools to measure effectiveness of courses.
Disseminates information on all new regulatory procedures and ensures training on all new information.
Ensure all training aligns with national and organizational standards of learning.
Acts as a resource to staff for questions or assistance.
Maintains Patient Access Manual including Patient Access policies.
Maintains and updates documents.
Manages and develops training materials with policies and procedures as a tool for clear and accurate training.
Provides training classes to further education for all hospital registration departments.
Communicates with staff to keep updated on new polices and procedures.
Assesses training needs through survey questionnaires and interviews with supervisors to develop appropriate curriculum for courses.
Performs other job-related duties as assigned.