Patient Access Representative Trainer

UnitedHealth Group•Minneapolis, MN

11d•$20 - $36•Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The responsibility of this position will be to deliver training and assistance needed to support and onboard new employees. The person will deliver on-site process, procedure and systems training for claims platforms and ancillary systems associated with Optum. May also deliver soft skills training.

Requirements

High School Diploma
Ability to work 8:00am – 4:30pm, Monday - Friday
Intermediate level of proficiency with Microsoft Office products
2+ years of experience delivering training in a business operation, corporate, or production driven environment
2+ years of experience in healthcare revenue cycle/hospital registration services
Possess excellent time management and prioritization skills
Ability to collaborate with multiple areas within the team
Excellent verbal and written skills
Strong interpersonal skills
Possess strong attendance behavior
Ability to display the Core Values of Allina Health and Optum daily
Agility in adapting to adult learning styles and interactive delivery methods
Consistent walking, standing, bending, turning, etc
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Responsibilities

Provide on-site training to individuals or groups based on site need
Work with site leadership to coordinate new employee training schedule, identify knowledge gaps or learner concerns
Conduct training for newly hired operational team members on core systems, processes, and applications
Provide training on culture and values aligned with the Allina Health and Optum organizations
Ensure new employees have taken required learnings prior to completing orientation process to include the Allina Health Learning Journey
Provide feedback to trainees and site leadership regarding class progress, areas of strength and areas of improvement
Provide on the job training/support follow-up post training
Provide on-site support when staffing issues occur, covering any areas assigned
Additional duties as assigned