Patient Access Team Lead

UnityPoint Health•Rock Island, IL

15d

About The Position

The Patient Access Team Lead is responsible for supervising patient access operations, including registration, scheduling, and insurance verification, ensuring efficient workflows and compliance with policies. The role provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to enhance patient satisfaction. The role manages departmental schedules, supports financial counselling, and collaborates with healthcare providers to ensure seamless patient experiences and maximize operational efficiency. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School graduate or GED equivalent is required.
Prior leadership experience or Patient Access/Revenue Cycle related experience.
Valid driver’s license when driving any vehicle for work-related reasons.

Responsibilities

Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
Ensures information source is appropriate and all required documentation are on file
Maintains knowledge and understanding of insurance verification and understanding of insurance plans
Ensure accounts have a valid provider order on file when applicable (transcribe and scan when required)
Properly maintains required work regarding collections, balancing of cash drawers, and posting to patient accounts.
Must understand patient options for financial assistance & payment plans.
Properly maintains Patient Access performance goals including Point of Service, Denials, Arrived in Errors, etc.
Documents on accounts using hospital account note with activity comments to ensure easy account follow up.
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
Instrumental in training new Patient Access staff.
Maintain ability to perform roles associated with Kiosk registration processes including but not limited to greeter and promoter