Patient Access Lead

OrthoNY•Village of Colonie, NY

About The Position

The Patient Access Lead is a working lead who is responsible for assisting the Site Operations Manager in overseeing the daily duties of the Patient Access Representative (PAR) teams, answering questions, and training staff, coordinating staffing schedules, auditing the team’s work, and re-educating in all responsibilities associated with the prompt and professional registration, check in and check out of OrthoNY patients. Monday-Friday 8am-4:30pm

Requirements

High School Diploma required; some higher education preferred
1+ year supervisory or lead experience preferred
Knowledge of medical insurances required
Exceptional customer service skills required
Experience working with an EMR/PM required
Exceptional written, verbal, and interpersonal communication skills
Highly organized with strong attention to detail
Quick thinker with ability to pivot in a fast-paced environment
Ability to multi-task in a high-volume environment is a must
Valid driver’s license and vehicle for needed travel

Responsibilities

Oversees and organizes daily responsibilities and schedules of the PAR teams, providing support where needed
As a working member of the team, has the ability to assist and cross cover as needed in any of their responsibilities or locations
Prepares staffing schedules to ensure proper coverage
Trains new staff, assessing team needs and determines retraining as needed
Performs staff audits and reeducation as needed
Reviews daily balances and copays collected to ensure the team is meeting standard KPIs as set by the supervisors/manager
Extensive understanding of health insurances, patient registration/scheduling, and balances
Accounts for and compiles team’s financial batches for the day, ensuring that they are accurate, complete, and properly ordered
Monitors lines to ensure patients aren’t waiting unnecessarily, and redirecting them as needed
Maintains a high level of confidentiality and complies with HIPAA standards
Maintains a neat and organized workspace, and restocks supplies as needed
Travels to other offices as needed for coverage
Other duties as assigned.