Patient Access Team Lead

UnityPoint Health•Des Moines, IA

11d

About The Position

Responsible for overseeing daily registration processes as outlined by UnityPoint Health Des Moines Patient Access policies and standards. This position includes account management of registration errors. Monitors volumes of department and shifts staff as needed. Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues. Responsible for reviewing forms, policies and procedures to ensure they are up to date. Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues. Participate in rotating weekend on call rotation. Additional responsibilities include working collaboratively with Patient Access Director, Manager(s) and Supervisor. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Education: High school graduate or GED equivalent
License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional, educational, and diverse lifestyle backgrounds.
Multicultural sensitivity.
Microsoft office-basic computer skills.
Customer/Patient focus.
Critical thinking skill using independent judgement in making decisions.

Nice To Haves

Experience: Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.

Responsibilities

Interviews patient / family member to obtain accurate demographic and financial data during the registration process.
Provides as a point of contact during assigned shift and provides leadership.