PATIENT ACCESS SUPERVISOR

The Hospital Authority of Miller County•Colquitt, GA

About The Position

JOB SUMMARY: The Patient Access Supervisor (PAS) supervises the Patient Access employees assuring operational efficiencies are maintained. Directs and oversees registration activities for multiple patient types and multiple employee shifts within the Patient Access department. Assists the Manager/Director in the overall direction and control of the registration functions, operations, and personnel. Responsible for ensuring standards for quality and productivity are met. Works closely with the Business Office (Patient Financial Services), Admissions, and Scheduling to coordinate insurance verification and pre-certification of admissions, pre-registration, collections at or before admission, and patient billing inquiries. The individual is responsible for leading and coaching a Patient Access team member to provide exceptional service to patients and providers while scheduling appointments, working messages to/from the clinic, and managing incoming and outgoing phone calls. Manage communication and interface with clinic personnel in partnership with Access Operations. Demonstrate progress in meeting key performance indicators and metrics from both clinical and patient feedback. Encourage a patient-focused, cost-effective, and high-quality environment for all front-line interactions. Performs pre-registration procedures, including but not limited to the oversight of registration, insurance verification, financial counseling, patient financial responsibility calculations, and up-front collections. Ensure the quality provision of registration, pre-cert verification, payer ID, and Patient financial obligation services. The PAS measures registration productivity and other functions for accuracy levels. Schedules staff for adequate coverage on an extended hour basis and completes various departmental process improvements. The PAS must be willing to report back to work during any emergency; this includes, if needed during inclement weather, mass casualty, internal disaster, etc. In addition, the PAS will complete other duties as assigned.

Requirements

Bachelor's degree in Business or Associate's degree in Business, plus two (2) years registration experience or equivalent receivables/management experience; Or High school diploma or equivalent, plus five (5) years registration experience or two (2) years supervisory experience.
Ability to train and direct employees
Ability to work independently
Demonstrated knowledge of billing, insurance verification, collection procedures, and general knowledge of computers and computer systems.
Ability to communicate in English, both verbally and in writing.
Strong written and verbal skills.
Basic Computer Skills
Thorough understanding of EMTALA
Thorough understanding of Medicare, Medicaid, HMOs, CMOs PPOs and private insurance companies.
Knowledge of medical terminology desirable
Knowledge of electronic patient registration systems.
Demonstrate a high level of professionalism with strong attention to detail.

Nice To Haves

CHAA- Certified Health Access Associate certification through the National Association of Health Access Management (NAHAM) or;
CHAM- Certified Health Access Manager certification through the National Association of Health Access Management (NAHAM)