Supervisor, Patient Access

UPMC•Greenville, PA

About The Position

UPMC Horizon is seeking a Full-Time Patient Access Supervisor to join our team! This leadership role supports operations across multiple outpatient locations, including New Wilmington and Greenville. The position primarily works day shifts, with schedules varying based on departmental needs. Weekend coverage may be required as needed, and no holidays are required. As a Patient Access Supervisor, you will provide leadership, scheduling oversight, and team support to ensure high-quality patient access services across our outpatient sites. Ideal candidates must have: Phlebotomy experience Prior leadership or supervisory experience If you’re ready to take the next step in your healthcare career and make a meaningful impact, apply today and discover where UPMC can take you!

Requirements

Associate or Bachelor's degree in business, healthcare administration, finance or related field and 1 year of healthcare billing, registration or patient business services experience required.
Or a minimum of 4 years of healthcare billing, registration or patient business services environment.
Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
Prior working experience on personal computers and various office equipment.

Nice To Haves

Supervisory experience preferred.
Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.

Responsibilities

Responsible for training new associates and provide ongoing education and communication to staff.
Review to ensure 100%25 compliance with Learn requirements is met.
Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Participate in assigned committees, special project task and work groups as directed by department management.
Develop and update work specific procedural and policy documentation.
Foster an environment that encourages associate growth and development.
Serve as a coach, mentor, team builder and facilitator.
Provides on call support to staff in the event of problems and/or staffing concerns.
Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met.
Identify problems; define alternatives and recommends practical efficient solutions.
Conduct new associate interviews working with HR to finalize process. Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.