Patient Access Supervisor- PreService

Dayton Children's Hospital

4d • Remote

About The Position

The Point of Service Operations Supervisor is responsible for overseeing the daily operations of the Patient Access department and making sure the functions – including ambulatory registration, emergency medicine registration, admissions, scheduling, point of service collections and outpatient lab and imaging registration operate efficiently. Understands regulatory and third-party payer guidelines for outpatient and inpatient services while being familiar with manage care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules. Monitors key metrics, assists in performing root cause analyses and develop action plans when metrics do not meet internal goals or industry best practices. Assists department manager in developing and monitoring adherence to specific goals, performance standards and policies & procedures for each area of responsibility. Define, implement and manage clear quality and productivity standards across all areas of responsibility. This leader researches and seeks to implement emerging best practices to increase patient access, promote a positive patient experience and denial prevention reducing bad debt. At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today! Our values: We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees. We serve with compassion - We bring generosity, empathy, and kindness to all interactions. We own every moment - We take pride in everything we do. We’re better together - We collaborate, communicate, and support one another to deliver optimal care. We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow. We value and respect each person - We create an inclusive space where everyone feels welcome and respected. Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.

Requirements

• High School diploma or GED is required
• Minimum two years of patient access or large hospital/medical front office experience
• Minimum two years of leadership or supervisory experience, demonstrating the ability to lead and motivate team
• Leadership Program completion within one year of hire
• Clarivate Certified Access Specialist Certification completion required within one year of hire
• Proficient in customer service and data collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Nice To Haves

• Associates degree in related field preferred
• Minimum of three (3) years of experience in patient access or in a large hospital/medical front office setting
• At least three (3) years of leadership or supervisory experience
• Proficiency in medical terminology
• Experience with Epic (EMR) systems preferred

Responsibilities

• Overseeing the daily operations of the Patient Access department
• Making sure the functions – including ambulatory registration, emergency medicine registration, admissions, scheduling, point of service collections and outpatient lab and imaging registration operate efficiently
• Understanding regulatory and third-party payer guidelines for outpatient and inpatient services
• Familiarity with manage care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules
• Monitoring key metrics, assists in performing root cause analyses and develop action plans when metrics do not meet internal goals or industry best practices
• Assisting department manager in developing and monitoring adherence to specific goals, performance standards and policies & procedures for each area of responsibility
• Defining, implementing and managing clear quality and productivity standards across all areas of responsibility
• Researching and seeking to implement emerging best practices to increase patient access, promote a positive patient experience and denial prevention reducing bad debt

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees