Patient Access Specialist Team Lead Float
About The Position
The Patient Access Specialist Team Lead serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health Systems’ (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist Team Lead activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers. The Patient Access Specialist Team Lead acts as a resource and role model and demonstrates excellent problem-solving, interpersonal and leadership skills.
Requirements
- Excellent written and verbal communication skills.
- Keyboard, computer, and telephone proficiency.
- Six months’ previous experience in a healthcare facility to include direct patient contact, previous customer service experience, patient registration, authorization or billing.
- Demonstrated leadership skills and demonstrated proficiency with written and verbal communications.
- Knowledge of commercial and government billing requirements.
Nice To Haves
- Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field.
- Successful completion of a medical terminology course.
- Previous office leadership experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
