Patient Access Scheduler (Specialty Access Center)

University of Minnesota Physicians•Minneapolis, MN

1d•$20 - $30•Remote

About The Position

Why M Physicians? The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Patient Access Scheduler: Uses technology proficiently to identify and satisfy patient appointment scheduling needs Coordinates all aspects of patient scheduling needs according to protocols Notifies caller of change in appointment scheduling Acquires patient demographic and insurance information for new patients and verifies for returning patients Can optimally determine when a conversation needs to be escalated to triage or manager Provides pre-appointment instructions to patients at the time of the call Responds to, answers and/or advises questions or concerns What you will need: HS Diploma/GED 1+ Years Customer Service experience in healthcare or professional service industry Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism Strong telephone management, organization, and prioritization skills This position requires a full month of uninterrupted training Location: At this time, this position will be working remote (MN residents only) Hours: Monday - Friday, 8:30am-5:00pm Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! Compensation: 20.40 - 29.58 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.

Requirements

HS Diploma/GED
1+ Years Customer Service experience in healthcare or professional service industry
Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
Strong telephone management, organization, and prioritization skills
This position requires a full month of uninterrupted training

Responsibilities

Uses technology proficiently to identify and satisfy patient appointment scheduling needs
Coordinates all aspects of patient scheduling needs according to protocols
Notifies caller of change in appointment scheduling
Acquires patient demographic and insurance information for new patients and verifies for returning patients
Can optimally determine when a conversation needs to be escalated to triage or manager
Provides pre-appointment instructions to patients at the time of the call
Responds to, answers and/or advises questions or concerns