Patient Access Scheduler Two

Emory Healthcare • Johns Creek, GA

4h

About The Position

Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures.

Requirements

• Minimum 2 years of medical office experience, scheduling environment or call center required.
• AS/BS degree in Business Administration, Healthcare or other related field required or 3 years medical office experience, scheduling environment or call center in lieu of degree.
• Demonstrated knowledge & proficiency of advanced scheduling duties and workflow.
• Quality scores within expected range as outlined. No performance or disciplinary issues.

Responsibilities

• scheduling, rescheduling and cancellation of all advanced outpatient and procedures
• Answer inbound calls in high volume call center environment
• Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree