Patient Access Scheduler
About The Position
Patient Access Scheduler Location: Richmond, Tx Employment Type: Full-Time Hourly Rate: $15.00–$17.50 About AccessHealth AccessHealth, is a private, not-for-profit Federally Qualified Health Center committed to providing integrated health care services that improve the quality of life in the communities it serves. Since 1975, AccessHealth has offered compassionate, comprehensive, and affordable care to all individuals—regardless of income or insurance status. Position Summary The Patient Access Scheduler is responsible for ensuring patients are scheduled accurately and efficiently for services, using provided tools and guidelines. This role requires excellent customer service skills and close collaboration with clinical staff and other departments to meet patient needs. The Scheduler plays a key role in building trust and rapport with patients and potential clients.
Requirements
- High school diploma or GED.
- Typing proficiency.
- Bilingual in Spanish required.
- 1 year of experience in a medical setting or 3 years in customer service/reception.
- Strong verbal, written, and active listening skills.
- Ability to handle 50+ calls per day in a fast-paced environment.
- Professional, personable, and committed to patient care.
- Familiarity with office equipment and basic billing/insurance principles.
- Flexibility to work alternative shifts, weekends, and travel to multiple locations.
- Commitment to confidentiality and HIPAA compliance.
Responsibilities
- Answer incoming calls promptly and professionally.
- Manage and redirect calls for optimal outcomes.
- Maintain provider schedules in alignment with scheduling guidelines.
- Verify and update patient demographics and insurance information.
- Provide accurate information to callers per clinic policies.
- Relay patient messages to clinical staff as needed.
- Make outbound calls to reschedule missed appointments and engage new patients.
- Collaborate with departments to increase patient count and productivity.
- Meet assigned call metrics and complete reports.
- Participate in meetings, projects, and other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
