Patient Access Representative

Sentara Hospitals • Hampton, VA

1d

About The Position

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms. Extensive training provided for entry-level candidates and opportunities for advancement provided.

Requirements

• High School Diploma or Equivalent (Required)
• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)

Nice To Haves

• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Responsibilities

• verifying the patient identity and selecting the correct patient record
• reviewing schedules and physician orders to register the patient for the appropriate service
• scanning important documents such as insurance cards, ID's, Living Wills, and POAs
• verifying and entering the patient's demographic and insurance information in the electronic health record
• Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards
• explain and collect co-payments, deposits and outstanding balances, and perform transactions securely
• Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
• perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees