Patient Access Representative

Liberty Resources / Liberty POST•Syracuse, NY

11d•$20 - $23

About The Position

Liberty Resources Integrated Health Care is looking for a Patient Access Representative to perform a variety of customer service functions that support clinic operations. Our employees have passion around the services they provide and our corporate values of excellence and staff support. Liberty Resources is dedicated to providing a wide array of services and supports to help individuals live their best lives. We value service, excellence, and responsibility, seeing opportunity where others see barriers to success. We strive to create and sustain an inclusive environment where everyone feels a strong sense of belonging. The Patient Access Representative performs a variety of customer service functions that support clinic operations.

Requirements

One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills required.
Ability to effectively use an electronic medical record.
Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Responsibilities

Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
Collect and process co-pays and provide receipts.
Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.