Patient Access Representative

Avera•Estherville, IA

10d•$18 - $23•Onsite

About The Position

Responsible for the first impression received by patients and visitors; obtaining all necessary personal, financial, and insurance data, and using proper interviewing techniques for registering information into the system. Must be able to effectively, courteously, and professionally deal with a variety of situations, diverse clientele, and assist patients, visitors, and staff with questions. Knowledge with the system required to register patients accurately, precisely, and compile needed reports.

Requirements

The individual must be able to work the hours specified.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

Registers patients in a timely and accurate manner by entering demographic, insurance, physician, and other defined information while following established registration standards.
Requests and accepts deposits toward individuals’ deductible and/or coinsurance amounts from patients based on current deposit matrix/patient estimator tools and posts payments correctly.
Provide patients/families and/or third party payors with information on charges and insurance concerns.
Utilizes referrals to Patient Advocates for assistance with financial arrangements.
Demonstrates good rapport, continual education updates and cooperative working relationship with physician office’s staff, all hospital departments, physicians and co-workers.
Assists clerical staff to requisition services for patients as directed and coordinate appointments with respective departments.
Assists with the collection and maintenance of records as needed for performance improvement in the department, Joint Commission accreditation, and OSHA guidelines, CMS or as may be required by the law.
Requisition supplies and equipment, maintenance and repair services and prepare related forms.