Patient Access Representative
About The Position
National Jewish Health is seeking a Patient Services Representative to be the first point of contact for patients on-site. This role focuses on providing outstanding customer service, ensuring a seamless patient registration process, and maintaining accuracy in all patient accounts. No prior medical experience is required, making this an excellent opportunity for individuals with strong communication and service skills to begin or grow a career in health care. National Jewish Health, the leading respiratory hospital in the nation, has been at the forefront of patient care and groundbreaking medical discovery since 1899. For 125 years, the institution has been dedicated to providing exceptional care, conducting pioneering research, and educating future health care professionals. The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance.
Requirements
- High School Diploma or equivalent required
- 1 year of customer service experience required.
Nice To Haves
- 1 year of medical front office experience, admissions and/or patient registration preferred.
Responsibilities
- Greet patients and caregivers, provide directions, answer questions, and ensure a welcoming experience.
- Complete patient registration accurately, verify insurance coverage, and ensure authorizations and referrals are in place.
- Collect payments, reconcile cash, and maintain accurate records in PatientTrak and other systems.
- Scan and transfer documentation to appropriate systems while keeping information current and accurate.
- Provides excellent customer service to patients, physicians, co-workers and clinical staff including: greeting patients, answering questions, and providing direction and instructions as necessary.
- Completes the patient registration process by ensuring accounts open and appointments occur on the correct account.
- Verifies insurance coverage is current, authorizations and referrals are in place accurately and timely.
- Print Facesheet, labels and patient schedules as needed.
- Collect payments from patients and accurately reconciles cash.
- Scans documentation, insurance cards and photo IDs.
- Accurately transfers information to appropriate systems.
- Maintains knowledge of NJH clinical operations, opening/closing procedures and expertise of the following systems: Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant, PatientTrak, and iPad systems.
- Keeps up to date and actively educated about new insurance updates and policies.
- Confirms patient appointments and follows late patient procedures.
- Assures that workflow processes are followed according to policy and Joint Commission requirements.
- Assist with various reports and tasks.
Benefits
- Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
- Dental & Vision Plans: Coverage effective the first of the month after hire.
- Retirement Savings: 403(b) plan with employer contributions after two years.
- Wellness Incentives: Earn up to $200 annually for preventive health activities.
- Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
- Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
- Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
- Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
- Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
- Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
