Patient Access Representative

Marshfield Clinic Health System • Iron Mountain, MI

3d • $17 - $23

About The Position

The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end.

Requirements

• Direct customer service experience in a professional business setting.
• Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.).
• Must possess and display exemplary customer service skills.
• Must be able to understand health insurance benefits.
• Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries.
• Must possess problem solving skills and be able to work both independently and as a team.

Nice To Haves

• Two years’ experience in a healthcare setting working in a reception or billing role.
• Experience with Health Information Management system.
• Certified Health Access Associate (CHAA) desired.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed