Patient Access Representative

New Jersey Urology

2d • Remote

About The Position

The Patient Access Representative position is responsible for assisting patients in a prompt, courteous, and professional manner when receiving/answering incoming telephone calls. Certain duties may vary based on department structure. What You’ll Be Doing Answers calls, make new patient appointments, addressing appointment times, patient requests and general inquiries within the scope of their position. Create new chart when needed, review exiting charts for accuracy. Enters, Verifies, updates current insurance information within the EMR Performs all other duties as assigned.

Requirements

• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is expected to be able to lift up to 10 pounds and occasionally up to 25 pounds.
• This job operates in a remote, professional office environment. This role routinely uses standard office equipment such as computers, monitors, phones etc.

Nice To Haves

• Prior use of EMR systems preferred

Responsibilities

• Answers calls
• Make new patient appointments
• Addressing appointment times, patient requests and general inquiries within the scope of their position
• Create new chart when needed
• Review exiting charts for accuracy
• Enters, Verifies, updates current insurance information within the EMR
• Performs all other duties as assigned

Benefits

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED