PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital • Brattleboro, VT

4h

About The Position

This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights.

Requirements

• High school diploma or equivalent education preferred.
• Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar setting
• Ability to work in a fast-paced environment while managing multiple priorities
• Ability to perform keyboard functions
• Ability to read, write, and distinguish letters, numbers, and symbols
• Ability to work with patients, families, and public experiencing stressful situations
• Vision and hearing corrected to within normal limits
• Ability to use routine office equipment (PC, fax, copier, printer, mail machine)
• Requires eye/hand coordination and manual dexterity

Responsibilities

• Processing all incoming calls on a multiline phone system
• Provide information regarding hospital services and events
• Handles all hospital codes
• Monitors and responds to all alarm panels
• Obtains correct insurance and demographic information
• Coordinates verification of preadmission activities with PFS Office
• Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills
• Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED