Patient Access Representative | Whitefish Clinics

Logan Health Medical Center•Whitefish, MT

8d•Onsite

About The Position

This position is responsible for completing patient registration duties and providing administrative support for assigned area(s). Collects and validates accurate patient demographic and insurance information, verifies authorizations and referrals as required and data enters necessary information into registration system. Informs the patient of estimated liability at the time of service, collects patient liabilities, identifies patients in need of financial assistance and refers patients to financial counseling as necessary. Logan Health is seeking a dependable and patient-focused Patient Access Representative to support our outpatient clinic in Whitefish. This role is essential in creating a positive first impression for patients by providing excellent customer service, accurate registration, and efficient front-desk operations.

Requirements

High school diploma or equivalent required
Prior experience in patient access, registration, front desk, or healthcare customer service preferred
Strong communication, organizational, and multitasking skills
Basic computer proficiency and attention to detail
Ability to work independently and as part of a team

Responsibilities

Greet and assist patients in person and by phone in a professional, welcoming manner
Complete accurate outpatient patient registration and check-in/check-out processes
Verify insurance, collect demographic information, and obtain required documentation
Schedule appointments and coordinate with clinical staff
Maintain patient confidentiality and comply with HIPAA regulations
Provide general clinic support to ensure smooth daily operations