Patient Access Representative | Kalispell Clinics | PRN Status

Logan Health • Kalispell, MT

1d • Onsite

About The Position

Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Are you the kind of person who lights up a room with a smile? Do you love helping people, staying organized, and keeping things moving in a fast-paced environment? If so, this could be the perfect opportunity for you. We’re hiring a PRN (Casual / As-Needed) Patient Access Representative to support one of our Kalispell-area clinics. This role is ideal for someone with a background in customer service, front office, administrative support, or hospitality who wants great work–life balance while making a real difference in patients’ experiences. 💙 Why This Role Matters As a Patient Access Representative, you are the first impression. You’ll be the welcoming face and friendly voice patients see when they arrive—setting the tone for a positive, supportive visit from the very start. You’ll help patients feel comfortable, informed, and cared for while keeping clinic operations running smoothly.

Requirements

• Love interacting with people and bring a positive, welcoming attitude
• Thrive in a busy, team-oriented environment
• Are detail-oriented, organized, and reliable
• Can handle sensitive information with professionalism and discretion
• Enjoy learning new systems and processes
• Minimum of 1 year of customer service preferred
• Comfortable using computers, Microsoft Office, and learning new software
• Strong verbal and written communication skills
• Excellent interpersonal, organizational, and critical-thinking skills
• Ability to work independently while also being a strong team player

Nice To Haves

• Experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, or medical assisting preferred

Responsibilities

• Greet patients warmly and professionally—making them feel welcomed and valued
• Collect, verify, and update patient demographic and insurance information
• Prioritize patient registrations based on acuity and clinic workflow
• Verify insurance eligibility and benefits using verification software
• Explain out-of-pocket costs clearly and compassionately
• Collect and process payments in accordance with policies
• Identify self-pay patients and refer them to financial counseling as needed
• Maintain working knowledge of Medicare, Medicaid, and commercial insurance plans
• Support clinic operations with general administrative assistance
• Communicate opportunities for service improvements to leadership
• Take pride in accuracy, productivity, and delivering exceptional customer service

Benefits

• PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program.
• Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 51-100 employees