Patient Access Representative Hospital

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d

About The Position

Work Schedule: This is a full time, 1.0 FTE position. Shifts will be scheduled Monday – Friday between the hours of 7:30 AM – 4:00 PM. Hours may vary based on the operational needs of the department. Be part of something remarkable Bring your customer service expertise to the #1 hospital in Wisconsin! We are seeking a Patient Access Representative - Hospital to: Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient. Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Qualifications High School Diploma or equivalent Required Associate's Degree degree in Business, Finance. Health Information Management or related field Preferred Work Experience 1 year of experience in a customer service-related field Required 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Hospital and Clinics benefits

Requirements

• High School Diploma or equivalent Required
• 1 year of experience in a customer service-related field Required

Nice To Haves

• Associate's Degree degree in Business, Finance. Health Information Management or related field Preferred
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Registers or admits the patient
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees