Patient Access PSR Manager

Primary Health Solutions•Hamilton, OH

17d

About The Position

The Patient Access PSR Manager is responsible for oversight and optimization of the scheduling, registration, and check-out functions within the PHS clinic environment. This role ensures a streamlined, high-quality patient access experience, drives operational accuracy (demographics, insurance, data capture), supports the revenue cycle by enabling accurate front-end processes, and leads the team toward service, compliance and performance goals.

Requirements

3+ years in medical front office, revenue cycle or patient access roles, ideally in a multi-site or FQHC setting.
Proficient in developing and maintaining standard work and policies related to Patient Access functions.
Proficient in Electronic Health Record software, NextGen experience preferred.
2 years of leadership experience required – or – 5 years of relevant experience within the job description.
Excellent verbal and written communication skills.?
Advanced organization skills.?
Attention to detail to ensure accuracy.?
Familiarity with medical terminology.?
Able to work independently and possess strong time management skills.?
Excellent problem-solving skills.

Nice To Haves

Ability to speak Spanish desirable.
Skill with patients in lower socio-economic sectors of the community.

Responsibilities

Lead and manage the day-to-day operations of the patient access team (schedulers, registrars, check-out staff) across clinic sites.
Develop, implement and refine standardized workflows for scheduling appointments, patient registration, and check-in/out processes.
Ensure all patient demographic, insurance/eligibility, consent, and capture requirements are met at registration to support billing/reimbursement and minimize denials.
Oversee appointment scheduling processes: manage triage scheduling requests appropriately, optimize provider/room resources, manage cancellations/reschedules, minimize no-shows, and monitor scheduling KPIs.
Collaborate with department level leadership, clinic site staff, revenue cycle, and other departments to ensure operational efficiency with patient access processes and policies
Monitor and report key metrics (e.g., registration accuracy rate, schedule fill, patient wait times, collection capture, patient satisfaction scores) and drive improvement initiatives.
Ensure compliance with regulatory requirements (HIPAA, state/federal patient access standards, payer policies) and internal policies in all aspects of access operations.
Partner with HR and patient access training team to lead staffing, recruitment, training and development of the patient access team; set performance goals, conduct coaching, performance reviews, and manage corrective actions as needed.
Act as subject matter expert for patient access systems (EHR scheduling modules, eligibility/insurance verification tools) and partner with IT and revenue cycle teams on system enhancements.
Foster a patient-centric culture: ensure timely, courteous, accurate service at check-in and check-out; address patient/family escalations and identify trends for improvement.
Participate in cross-functional process improvement initiatives (e.g., Lean, Six Sigma) to enhance access operations, reduce registration delays, and streamline check-out payment collection.
Maintain awareness of industry trends, best practices and payer regulations related to patient access, and make recommendations for departmental improvements.