Patient Access Manager

White Rock Medical Center LLC•Dallas, TX

About The Position

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment. Apply today! The Patient Access Manager manages the day-to-day operations of Patient Access functions to ensure operations are consistently maintained to standard.

Requirements

BA or Associate’s degree preferred in Business or other related fields.
3 years of experience working in Patient Access operations within the registration process in a hospital
Functional understanding of core systems for patient registration, insurance verification and financial counseling.
Knowledge of insurance company practices regarding reimbursement.
Knowledgeable about medical terminology and reimbursement methodologies.
Understands the impact of patient registration accuracy on billing and collections.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Demonstrated experience communicating effectively with a customer and simplifying complex information.
Experience collaborating with customer support including issue resolution management.

Responsibilities

Demonstrates attention to detail, accurate data input, spelling, reading, and mathematical skills required.
Knowledge of Human Resource policies and implementation and adherence to those policies as related to managing employees.
Strong proficiency in the use of Word, Outlook, Excel, and other Microsoft Office tools.
Performs duties in an ethical manner consistent with the organization’s values and enforce compliance organizational and policies and sets expectations of same to direct reports.
Develop processes to manage key revenue cycle performance expectations and challenges including upfront collections, capturing accurate information, timely registration, patient satisfaction, denial prevention, patient flow, patient concerns and more.
Prepares work schedules to maintain adequate staffing coverage 24 hours a day.
Responsible for routine quality audits on accounts to ensure registration accuracy.
Monitor Patient Access performance to ensure timeliness, accuracy, and regulatory compliance to meet best practice standards.
Inform Director of any significant issues in the Patient Access areas (e.g., Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.)
Develop Processes for collections at point of service that includes the training of staff on how to calculate patient portion and script for collections from patients.
Work with Director to implement Policy and Procedures
Regular and prompt attendance; ability to work schedule as defined and other related duties as required.
Go into registration staffing when needed