Manager - Patient Access

Avera•Sioux Center, IA

10d

About The Position

The Patient Access Manager is responsible for the direct supervision of the Patient Access staff and overall direction of the department. Sioux Center Health has been awarded Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader. For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities. There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health. Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

Requirements

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Bi-lingual experience preferred but not required.

Responsibilities

Responsible for planning, organizing, implementing and maintaining strategies and initiatives for the following Essential Functions:
Responsible for supervising and managing the functions of the department.
Interviews, hires and trains new employees.
Provides continuous training for existing team members.
Prepares work and vacation schedules of patient access staff.
Maintains department daily operations.
Plans, assigns and directs work within department.
Ensures adequate staffing each day and fills in when needed to maintain department operations.
Ensures staff collect, verify and document all necessary information for financial processing of patients.
Ensures that proper insurance company, plan choice, prioritization and billing addresses are assigned in Meditech.
Ensures staff collect appropriate patient payments for services.
Coordinates review of patient registrations and corrections.
Reviews staff work for accuracy and completeness and follow up on any issues noted.
Coordinates and works with other departments to provide a smooth, timely and accurate admitting service for patients, physicians and their related departments.
Maintains good working knowledge of patient access modules.
Serves as resource person to patient access staff for patient access modules.
Coordinates implementation of new enhancements or releases in the patient access modules.
Makes necessary payroll edits for hospital admissions staff and sends approval to Chief Financial Officer when completed.
Appraises performance of admissions staff.
Rewards and disciplines admissions staff.
Addresses complaints and resolves problems.
Acts as liaison for communication within the Admitting department and works to retain an effective and efficient team.
Develops, edits and maintains department policies.
Monitors department expenses and FTEs for compliance with operating budget.
Ensures that service excellence initiatives are implemented and consistently maintained including AIDET scripting, SHARE, and service recovery.
Responds to emergency calls according to established procedures.
Responsible and accountable for the ongoing operations of the department.
Develops and monitors operating and capital budgets.
Performs other duties and responsibilities as assigned.