Patient Access Professional - Outpatient Behavioral Health Clinic - Full Time - Days

Nebraska Methodist Hospital•Fremont, NE

24d•Onsite

About The Position

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Fremont Health - Outpatient Behavioral Health Clinic Address: 2560 N. Healthy Way Fremont, NE Work Schedule: Monday - Friday Responsible for helping patients gain access to their medical treatment, entering all pertinent billing data and assuring a clean bill.

Requirements

High school diploma or General Educational Development (GED) required.
Experience in a customer service related position required.
Knowledge in medical terminology and procedures
Skill in using computers
Ability to type quickly and accurately
Excellent skill in customer service techniques
Ability to multi-task and prioritize
Ability to remain calm, even under the most stressful of situations

Nice To Haves

Certification as a Certified Healthcare Access Associate (CHAA) after one year of experience preferred.
1-2 years’ experience as Patient Access Professional preferred.
Bilingual Spanish/English

Responsibilities

Pre-Registration/Registration Interview patients or their representative for obtaining personal information including insurance, and emergency contacts in a timely manner.
Pre-registers patients using the worklists and OB induction requests.
Signatures are obtained on all legal and required forms as appropriate as well as using approved scripting to explain what the patient is signing.
Able to use Recondo to verify patient’s insurance eligibility at the time of registration.
When working in the Emergency Department, Triage is called before asking the patient’s Date of Birth (DOB) or gathering demographics in order to be compliant with Emergency Medical Treatment & Labor Act (EMTALA).
Maintains an accuracy ratio of 85% after 3 months employment, 90% after 6 months employment, and 98% or better after 1 year employment.
Maintains knowledge of appropriate testing instructions, patient types, order of physicians, accommodation and billing codes.
Keeps up to date on all insurance plan prior authorization guidelines.
Makes every effort to attends all staff meetings, Town Hall meetings and special training sessions.
Maintains an up to date personal notes in order to work independently.
Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) is used at each interaction with our patients, families and visitors.
Maintains a professional working relationship both within the department and with other departments within the hospital, clinics and other facilities.
Answers the phone in a polite manner and communicates information to the appropriate personnel/family member.
Adheres to the department dress code, appearance is neat and clean.
Wears hospital identification badge while on duty.
Reports to work on time and as scheduled .
Maintains patient confidentiality at all times.
Keeps our patients as number one priority at all times.
Update Reference Lab encounters.
Obtain signatures and updated encounters at the bedside while working the ED or when admission papers are not signed at the time of registration.
Scan insurance cards, make admit packets, and audit signed forms for accuracy.
Treat fellow team members with respect and courtesy.
Do not start or get involved in department gossip.
Concerns with a team member or process is discussed in a calm manner with department Manager or Supervisor.
While working, enthusiasm and pride will be shown in my actions and behavior.