Patient Access Representative (Full Time, Days) Outpatient

Jefferson Health Plans • Abington Township, PA

19h • Onsite

About The Position

The Patient Access Representative provides a positive patient experience to patients and families in an outpatient setting. This role requires strong communication and customer service skills for registering patients, accurately searching and selecting patient records, and gathering complete and accurate demographic and insurance information. The representative is also responsible for identifying uninsured patients for referral to Medical Assistance/Charity Care evaluation, retrieving orders, confirming medical necessity, and answering phones for outpatient visits. Additionally, the position involves gathering worker’s comp or auto insurance information from accident patients, collecting patient out-of-pocket liability/copays, verifying insurance, and confirming that referrals and authorizations are on file when required.

Requirements

• High School Diploma or GED
• Minimum 3 years of customer service experience, in customer facing type roles (Outpatient/Admissions)

Nice To Haves

• Associates degree in healthcare or business administration preferred

Responsibilities

• Provides a positive patient experience to patients and families
• Demonstrates strong communication and customer service skills while registering patients
• Accurately searches and selects the correct patient
• Gathers complete and accurate demographic and insurance information from patients and families
• Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation
• Retrieves orders, confirms medical necessity and answers phones for outpatient visits
• Gathers worker’s comp or auto insurance information from accident patients
• Collects patient out-of-pocket liability/copays
• Verifies insurance
• Confirms referrals and authorizations are on file, if required

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• medical (including prescription) insurance for all colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps)
• growth opportunities
• continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED