Patient Access Priority Engagement Specialist Lead

Emory Healthcare•Atlanta, GA

36d

About The Position

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more 2:00p-11:00p / Full Time / 40hrs / Tuesday - Saturday Description JOB REQUIREMENTS: The function of the Patient Access Priority Engagement Specialist, Lead is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Lead provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.

Requirements

A Bachelors degree is preferred.
A minimum of two years of experience in healthcare, customer service, or a related field required.
Candidates should possess a working knowledge of medical terminology, ICD-9/10, and CPT-4 basics.
The role requires strong attention to detail, effective communication skills, leadership abilities, and proficiency in problem-solving, interpersonal interactions, organizational and customer service skills.
Must be able to manage multiple priorities, and proficient in scheduling and call center software.
Proficient in scheduling all appointments, demonstrates knowledge of contact center operations, demonstrate leadership characteristics, leadership courses including and individual development plan (IDP), Call center school (supervisor curriculum).
Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operation to ensure excellent patient care.

Nice To Haves

Include knowledge and proficiency in Patient Access call center duties and workflows.

Responsibilities

Coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
Provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
Provides ongoing performance feedback, addresses problems to new and existing employees.
Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.