Patient Access Specialist Lead

Novant Health • Charlotte, NC

2d • Onsite

About The Position

Novant Health is seeking a Patient Access Team Lead to support our Novant Health Mint Hill Medical Center . This role ensures smooth, efficient, and high-quality operations while supporting departmental leadership in coordinating patient access functions—including scheduling, registration, phone operations, work queues, and financial processes. The Team Lead also provides direct support to Patient Access Specialists (PAS) and serves as a daily resource for problem resolution, training, and workflow optimization. Why Join Us Join a collaborative team committed to exceptional patient access and service Strengthen leadership skills and gain hands-on experience in healthcare operations Develop and grow within a mission-driven, people-first organization

Requirements

• High School Diploma or GED, required.
• Minimum 1 years experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment.
• Insurance, billing and related regulatory/governing standards, policies, and procedures
• Ability to use Microsoft Office, registration software, and various other computer applications
• Application of safety and infection control policies and procedures
• Ability to develop learning plans, give and receive feedback, and coach and counsel staff
• Staffing, scheduling
• Customer feedback and impact on core processes
• Delegation, team building, decision making, conflict management, change management skills
• Verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels.
• Ability to drive/travel to multiple locations/facilities as needed.
• Ability to lead a group and ensure compliance with all policies and procedures.
• Scheduling and organization of assigned shift.
• Identify continuous improvement opportunities throughout the department and individuals within the department.

Nice To Haves

• Associates Degree in business or related field, preferred.
• Experience with patient placement, financial counseling, Main Admitting, Emergency Department, preferred.
• Ability to successfully complete generic and department specific competency assessment, preferred.
• Novant Health revenue cycle university program completed, preferred.
• Related leadership level professional organization certification including but not limited to NAHAM CHAM, preferred.

Responsibilities

• Assist department leadership in day-to-day operations and staff coordination
• Assign appropriate staff based on department needs and workload
• Ensure timely and accurate scheduling, registration, and collections
• Verify and record patient demographics, insurance details, and charges accurately
• Maintain high standards of productivity, efficiency, and service quality
• Provide direct support to team members and help resolve operational issues
• Participate in cross-training across multiple administrative support areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees