Patient Engagement Specialist

Viemed Healthcare•Jackson, TN

About The Position

Essential Duties and Responsibilities: Achieve operational, financial, and cultural performance results as defined by the Company Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals: Usage Compliance Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement Replenishment Initiative Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement Patient complaints Reduce or eliminate patient complaints resulting from CROP processes Communicate complaints to the Manager of Patient Engagement Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports Grow Company patient base through utilization of patient management software reports Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress Utilize existing patient management software to directly contact patients, such as Resupply calling, to ensure successful outcomes of those call programs. Obtain strong and measurable consistency in the following categories: patient equipment utilization related patient interactions, and patient education replenishment of accessories to established patients Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes. Develop and maintain working knowledge of products and services offered by the company, Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors Responsible to perform other duties as assigned by management Usage Compliance Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement Replenishment Initiative Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement Patient complaints Reduce or eliminate patient complaints resulting from CROP processes Communicate complaints to the Manager of Patient Engagement Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports Grow Company patient base through utilization of patient management software reports Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress Utilize existing patient management software to directly contact patients, such as Resupply calling, to ensure successful outcomes of those call programs. Obtain strong and measurable consistency in the following categories: patient equipment utilization related patient interactions, and patient education replenishment of accessories to established patients Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes. Develop and maintain working knowledge of products and services offered by the company, Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors Responsible to perform other duties as assigned by management Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement Reduce or eliminate patient complaints resulting from CROP processes Communicate complaints to the Manager of Patient Engagement such as Resupply calling, to ensure successful outcomes of those call programs. patient equipment utilization related patient interactions, and patient education replenishment of accessories to established patients

Requirements

High school diploma or equivalent
Customer Service experience required
Excellent communication skills, both written and oral are also required
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Nice To Haves

Relevant healthcare or medical billing experience preferred
May be required to obtain additional training, licenses or certifications, depending on job assignments

Responsibilities

Achieve operational, financial, and cultural performance results as defined by the Company
Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals
Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement
Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement
Reduce or eliminate patient complaints resulting from CROP processes
Communicate complaints to the Manager of Patient Engagement
Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment
Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers
Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports
Grow Company patient base through utilization of patient management software reports
Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress
Utilize existing patient management software to directly contact patients, such as Resupply calling, to ensure successful outcomes of those call programs.
Obtain strong and measurable consistency in the following categories: patient equipment utilization related patient interactions, and patient education replenishment of accessories to established patients
Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.
Develop and maintain working knowledge of products and services offered by the company
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors
Responsible to perform other duties as assigned by management