Engagement Specialist

APPLIED TECHNOLOGY GROUP INC•North Little Rock, AR

4d•Onsite

About The Position

NOW HIRING for our January GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive. Location: North Little Rock, AR (Headquarters) Dates: January 12–16, 2026 Attendance is required—but we think you’ll agree it feels more like a launch party than training. ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Engagement Specialist JOB SUMMARY We are seeking a proactive and results-driven Engagement Specialist to ensure all sales leads are effectively followed up on, nurtured, and converted into successful transactions. This role is responsible for engaging with potential customers, qualifying leads, dispersing leads for active accounts to the correct person on the sales team, and coordinating with the marketing team on campaign strategy to produce more leads. The ideal candidate is highly organized, customer-focused, and skilled in sales communication.

Requirements

Proven experience in sales, lead generation, or customer engagement roles.
Strong communication and interpersonal skills.
Ability to quickly build rapport with potential customers.
Experience using CRM software (Dynamics 365 preferred) and sales tools.
Ability to build quotes and close transactional leads.
Highly organized with excellent follow-up skills.
Self-motivated and goal-oriented mindset.
The ability to work independently as well as in a team environment.
Strong problem-solving skills and attention to detail.

Nice To Haves

Experience in a fast-paced sales environment.
Knowledge of the industry, ATG service offerings, and competitive landscape.
Ability to adapt and refine strategies based on sales performance data.

Responsibilities

Follow-up on all inbound sales leads in a timely and efficient manner.
Qualify potential customers based on predefined criteria to assess sales readiness.
Engage with leads via phone, email, and other communication channels to understand their needs.
Provide relevant product/service information and address initial inquiries.
Maintain accurate records of lead interactions in the CRM system.
Identify opportunities to move leads through the sales pipeline and escalate to the sales team as needed.
Work closely with the sales team to ensure seamless handoff of qualified leads.
Monitor lead conversion rates and suggest improvements to enhance sales efficiency.
Support marketing efforts by providing feedback on lead quality, campaign performance, and sources,
Consistently meet or exceed follow-up and conversion targets.