Patient Access Operational Trainer - University Hospital

The Ohio State University

2d • Onsite

About The Position

The Ohio State University Health System is committed to improving access and service to customers. The Department of Patient Access Services (PAS) functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This department further provides the scheduling and registration function for both the inpatients and outpatients that access hospital-based services. Data is gathered for billing, clinical, physicians’ relations, clergy, compliance and statistical purposes. Accurate data is gathered prior to or at the time services are rendered. Department provides miscellaneous patient and visitor information. Registration areas include hospital-based registration sites. The department operates twenty-four hours per day, seven days per week. The PAS Operational Trainer ensures workforce development and consistent quality standards by overseeing new hire training, facilitating ongoing education for existing staff, maintaining quality assurance and supporting professional development across all hospital-based locations. This role coordinates, reviews and leads programs or processes, performing technical, operational or administrative tasks as needed.

The PAS Operational Trainer plays a critical role in planning, designing, developing, delivering, and evaluating comprehensive training programs to support the adoption and optimization of integrated information systems. These systems are crucial for advancing revenue cycle performance, clinical practices, administrative operations, and management outcomes. Leveraging deep expertise in operational best practices, application knowledge, and educational methods, this role ensures consistent, effective operational processes and provides robust support for all current and future applications, including software upgrades. Responsibilities encompass the end-to-end assessment, planning, design, implementation, and evaluation of training initiatives. Additionally, the trainer contributes to the analysis and refinement of existing workflows, collaborates with operational leaders to define future state application workflows, and drives the alignment of training efforts with organizational goals and outcomes.

Requirements

• Per CCS Requirements
• High School Diploma or GED.
• Certification or vocational training may be required
• 4 years of relevant experience required.
• PC Knowledge and interpersonal, verbal, and written communication.
• Background in registration and customer service.
• Meets health requirements
• Demonstrates competency measured by annual quality checks.
• Health System and Departmental In-services, education forums, and meetings as required.

Nice To Haves

• Associate degree in relevant field may be preferred.
• 6 or more years of relevant experience preferred.
• Associates or Bachelor degree in Business Administration or healthcare field.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED