Patient Access Trainer
About The Position
Under the supervision of the Director of Patient Access, the PA Trainer is responsible for the preparation, training, and evaluation for users in all areas of Patient Access. This position will also be responsible for performing and maintaining the quality assurance process for the department. Maintains responsibility for training and continuing education of Patient Access staff on operational policies and procedures, third party requirements and regulatory compliance changes. Identifies and assesses training needs within the Patient Access Department. Performs periodic quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities. Develops and maintains all training materials including the construction of binders, course books and any relevant job aids that facilitate the training process. Responsible performing quality assurance audits for the purpose of monitoring the accuracy of patient registration system transactions. Reviews QA statistical data with Patient Access leadership; helps identify problems and trends; and recommends solutions. Participates in training-related projects and process improvement initiatives. Attends and participates in multi-disciplinary project teams across the organization. Maintains excellent competencies in the registration policies and procedures per departmental guidelines. Ability to work different shifts as needed. Primary working hours will be M-F Days. However, hours may change as necessary to train staff. Acts as a liaison between Guidehouse and client HR within the scope of new joiner orientation and onboarding. Lead classroom setting training when applicable. Provide training to address audit findings and identified opportunities for improvement (OFI). Other duties as assigned by leadership.
Requirements
- High School graduate or equivalent
- 3-5 years relevant experience in healthcare, customer service, and/ or training
Nice To Haves
- 1 year of work instruction drafting and education module development experience
- Training and error root-cause analysis experience.
- Microsoft Suite
- Epic
Responsibilities
- Preparation, training, and evaluation for users in all areas of Patient Access.
- Performing and maintaining the quality assurance process for the department.
- Training and continuing education of Patient Access staff on operational policies and procedures, third party requirements and regulatory compliance changes.
- Identifying and assessing training needs within the Patient Access Department.
- Performing periodic quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities.
- Developing and maintaining all training materials including the construction of binders, course books and any relevant job aids that facilitate the training process.
- Performing quality assurance audits for the purpose of monitoring the accuracy of patient registration system transactions.
- Reviewing QA statistical data with Patient Access leadership; helps identify problems and trends; and recommends solutions.
- Participating in training-related projects and process improvement initiatives.
- Attending and participating in multi-disciplinary project teams across the organization.
- Maintaining excellent competencies in the registration policies and procedures per departmental guidelines.
- Acting as a liaison between Guidehouse and client HR within the scope of new joiner orientation and onboarding.
- Leading classroom setting training when applicable.
- Providing training to address audit findings and identified opportunities for improvement (OFI).
- Other duties as assigned by leadership.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
