Patient Access Liaison, Verifications

Summa Western Reserve Hospital•Barberton, OH

57d•$17 - $21

About The Position

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Requirements

High school diploma/GED required
One (1) year experience performing customer service or general office support experience in any industry preferred.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
Attentiveness to detail.
Ability to sit or stand for extended periods up to 12 hours depending on location
Work weekends, evenings, and holidays as assigned
Reliable Transportation required
Ability to adjust work hours to meet business demands as required
Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Nice To Haves

Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
Contact or call center experience preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus