Lead Patient Service Liaison - Access Center
About The Position
The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services. The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members will perform their duties with a high level of compassion and service to patients and internal customers. The Patient Service Liaison Lead will support Access Center leadership through the development, patient satisfaction, and continuous improvement to our internal and external customers/Patient Service Liaisons.
Requirements
- 3 Years Customer Service Experience
Nice To Haves
- Associates or Bachelor’s degree
- Healthcare Experience a plus
- Epic and/or medical field preferred
- Medical Terminology Training
- Experience in the contact center industry, back-office operations and/or a combination of both
- EPIC Cadence Scheduling Experience preferred
- Public Speaking
- Experience Interpreting Data
- Multilingual preferred
Benefits
- Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40%25 tuition discounts with partnering institutions for colleague AND dependents
- Medical, dental and vision coverage options
- Generous PTO to promote work/life balance
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
