Patient Access Liaison II - Emergency/Labor and Delivery

Summa Western Reserve Hospital•Akron, OH

51d•$18 - $22•Onsite

About The Position

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Requirements

High school diploma or equivalent
Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
One (1) year experience performing customer service or general office support experience in any industry preferred.
Ability to function in a fast-paced and complex clinical environment.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
Demonstrates communication, organizational and interpersonal skills.
Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
Possesses problem solving skills and ability to recommend solutions
Ability to document registration information in designated computer software applications in a timely and accurate manner.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
Demonstrates knowledge of all departmental downtime applications and processes.
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Ability to sit or stand for extended periods up to 12 hours.
Ability to perform bedside registration activities with a workstation on wheels.
Work every other weekend and holiday.
May be mandated for additional overtime shifts to meet operational demands of the department.
Ability to adjust work hours to meet operational demands as required
Reliable Transportation required
Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.