Patient Liaison II

CoxHealth•Branson, MO

9d•Onsite

About The Position

The Patient Experience – Quality Improvement (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. This position is responsible for collaborating with various stakeholders to identify areas for improvement, implementing strategies to enhance patient satisfaction, and ensuring compliance with quality standards and regulations. The Patient Liaison II also supports the Lead Patient Liaison staff in grievance management and resolution processes and maintains documentation of patient interactions and outcomes.

Requirements

High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.
2 years of Customer Service or patient-focused experience.
Understanding of patient-centered care principles and quality improvement methodologies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software/systems.
Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

collaborating with various stakeholders to identify areas for improvement
implementing strategies to enhance patient satisfaction
ensuring compliance with quality standards and regulations
supports the Lead Patient Liaison staff in grievance management and resolution processes
maintains documentation of patient interactions and outcomes