Patient access Lead

Insight•Warren, MI

14d

About The Position

Insight Health System is a physician-led organization focused on advancing excellence in healthcare and community well-being. Our expertise is in transforming distressed hospitals into stable, patient-centric care that is second to none. With a track record for innovation in healthcare, research and development, Insight Health System provides the communities we serve with world-class healthcare services at the forefront of medical technology. Our network currently includes a portfolio of entities encompassing six acute care hospitals (three of which are nonprofit), six surgery centers, 28 clinics, 580 physicians, 10 unions, and 4,200 employees. Collectively, Insight Health System hospitals provide nearly 100,000 patient days annually. Job Summary: Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards. In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving—all while maintaining the highest levels of professionalism and patient confidentiality

Requirements

Excellent phone skills and interpersonal
Knowledge of medical terminology
Ability to multitask and move between responsibilities in fluid manner
Problem solving skills
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to relate and work effectively with others.
Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
Proven excellence in patient safety and care
Friendly, empathetic & respectful
Reliable in work results, timeliness & attendance
Ability to relate to and work effectively with a wonderfully diverse populace
Able to work in a fast-paced, and stressful environment while maintaining positive energy
Detailed oriented, conscientious and committed to precision in work results
Committed to contributing to a positive environment, even in rapidly changing circumstances.
Is aware of standards and performs in accordance with them.
Able to provide eligibility for employment for any U.S. employer
High school diploma or general education degree (GED).

Nice To Haves

Associates/bachelors preferred.
6 months of relevant customer service experience preferred.

Responsibilities

Greets and interacts with patients in a friendly and polite manner
Perform data entry through Electronic Medical Record system
Maintain medical records and patient confidentiality
Answer phone calls in a friendly manner
Register patients and schedule appointments
Ability to multitask and move between responsibilities in fluid manner
Adheres to all accrediting body hospital standards and Policies in place
Monitors supplies and inventory as needed
Leads, coordinates, delegates and monitors your contact center staff
Talks with patients and works Telephone encounters within 24 hours of receiving
Takes on the responsibility of finding replacements or coverage when employees are out.
Keep all process documents up to date and valid
Keeps org and accountability charts up to date as changes happen
Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager
Participates in system conversions and process improvements
Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
Pulls phone calls and scores based on the scorecard that is provided to you.
Identify all potential issues and bring them up during level 10’s
Schedule time with manager for one on ones at least once a quarter
Approve all time cards by Friday at 5pm
Run all required reports for scorecards
Communicate with the designated department manager or leads to bridge any gaps in communication
Provides leadership and support in problem solving within and outside of the patient access department
Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
Conduct/attend weekly patient access level 10, have scorecard updated every week and review at your Level 10 meetings.
Travel to various locations to oversee operational processes and ensure consistency across sites.
Provide on-site support and oversight to ensure compliance with company procedures.
Assist in managing and improving processes at multiple locations through periodic travel.
All other duties as assigned

Benefits

Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume