Patient Access Lead

Cottage Health System • Santa Barbara, CA

26d

About The Position

In addition to perfoming the Patient Access Eligibility & Registrar duties, the Patient Access Lead serves as support for Patient Access staff regarding complex questions and account issue resolution. Mentors and coaches peers by providing hands on work flow guidance. Works directly with patients physicians, and payor representatives to provide information and resolve issues in a highly responsive manner. Functions as a team lead for assisted area of Patient Access Services and provides on call coverage during assigned weekend shift. This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

Requirements

• Ability to make independent decisions, utilizing available resources as needed, obtainingapproval, if needed, per policy and procedures.
• Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies. Provides patience and encouragement to all team members, utillizing a positive approach for all communication.
• The employee communicates effectively. Able to effectively communicate both verbally and in written correspondence. Able to prepare training materials for new or revised admitting/billing procedures, as needed.
• Ability to maintain patient confidentiality in all aspects of patient affairs.
• Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed

Nice To Haves

• College Associate degree or higher
• Expert knowledge of MS Office software, including PowerPoint and Access

Responsibilities

• Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Assists with financial clearance of self-pay patients to insure proper linkage to government programs and/or CH charity financial assistanc clearance. Obtains signatures on CH compliance forms needed.
• Functions as a super user and assists with on-the-job training as needed in the department. Offers help and encouragement to other employees and assists with account audits for accuracy as requested.
• Will provide daily work assignments and oversight to staff and work with department?s leadership to set standards to develop and execute improvement plans. Gathers data summarizes and prepares reports for management and completes special projects as assigned.
• Serves as a contact person for staff regarding questions/ issues/ account resolution and works with other departments to contribute to account resolution and manage receivables. Assists with analysis to identify and resolve system issues and helps with testing as needed.
• Participates in the evaluation process, identifying exceptional work and/or areas for improvement, making recommendations as needed. Acts as a positive agent of change, creates and promotes enthusiastic and positive team working environment.
• Assists with tasks assigned by leadership.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees